Community Manager Position

ABOUT IMPACT HUB JOBURG:
Impact Hub is part of a Global Network of over 110 Co-Working Spaces across the globe. We believe a better world is created through the combined accomplishments of compassionate, creative, and committed individuals focused on a common purpose.
Impact Hub Joburg opened its doors in February 2017, providing a premier coworking space, curated learning events and facilitated/hosted connections for our members. Our members come from all sectors and various disciplines, but with a shared vision to create impact and drive positive social and environmental outcomes.

OPPORTUNITY:
The Community Manager will play an integral role in the overall success of Impact Hub Joburg. S/he occupies one of the key external facing roles on our team and is responsible for recruitment of Hub Memebers, creation is a symbiotic Hub Community, Sales and Service and Business Management.

The Community Manager will report to the CEO of Impact Hub and will work closely with the Events Manager and Operations Manager.
We offer a variety of meeting and event spaces that can suit a variety of client needs and a successful candidate will assist us with hosting an inspiring and creative user experience for all our Members and will accomplish this with the part time and full-time hosts that s/he will manage.

THE ROLE:
The Event Manager’s primary responsibility is to recruit, develop and manage Member Entrepreneurs.
A more detailed description of duties is as follows:

Memberships
New Memberships
Send quotes with pricing to membership inquiries
Sign up and onboard new members
Develop member onboarding process
Membership Management
Make connections with and for members
Ensure members get the benefit sold in the package
Know the members to understand their needs
Create opportunities to address the member needs
Spotlight and showcase members
Check member satisfaction with a monthly survey
Ensure Membership Growth
Covert memberships from events, walk-ins and discovery days
Track possible memberships for future signups
Create and manage the Impact Entrepreneur programme
Champion Nexudus
Develop customer relations management system
Segment database

Community
Create a community from the Impact Hub Joburg members
Ensure the community feels like a community
Host a Discovery Day to sign up members and tell people about Impact Hub
Organise community events
HUBdowners
Community Lunches
Create other events to enable community and networking
Maintain content on the website
Add events and news
Update the website to be relevant

Hosts
Recruit hosting staff
Create a partnership with Unlocked for hosting staff
Create a program to recruit hosting staff in mutually beneficial relationships
Train hosting staff
Create a training program for the host
Manage the hosting staff
Create and check on timetable and responsibilities
Create a team
Contribute to continual improvements
Develop bookkeeping systems with the Chief Financial Officer

ABOUT YOU:
You need to enjoy a challenge, have an entrepreneurial drive or previous entrepreneurial experience, love solving puzzles, comfortable working in a fast-paced start-up and have a “let’s make it work” attitude.

Providing great customer service is your highest priority. We will rely on you to provide hands-on solutions to everyday tasks and challenges. You will need to be an energetic and passionate individual who isn’t afraid of a challenge, who loves to sell ideas as well as products and who connects with the mission and strategic vision of Impact Hub Joburg and the broader global network.

JOB REQUIREMENTS:
Natural customer service orientation and insistence on the highest standards of quality
Friendly and outgoing with a passion for connecting with people and connecting people to each other
Exceptional organisational and time management skills; knows that the devil is in the detail
Ability to prioritise according to strategic business objectives and manage multiple tasks simultaneously
Excellent written, oral, copy editing and presentation skills; professional demeanour and poise
Ability to effectively coordinate with a broad group of stakeholders from diverse cultural, social and educational backgrounds
Preferred entrepreneurial experience
Commerce Degree AND
Minimum 5 years experience in a fast-paced business environment in a client facing position
Proven sales record and previous accountability for sales

DETAILS + COMPENSATION:
This is a Full-Time salaried position.
Full Monthly salary of based on experience, R20,000 per month
Eligibility for a quarterly bonus as set out by the new CEO.

HOW TO APPLY:
Send a paragraph of interest and a CV to johannesburg.hosts@impacthub.net with the title “IHJ Community Manager Application”. Applications will be reviewed and a rolling basis, please submit as soon as possible.

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